Return Policy
Return Policy
At TracyDavidVancouver, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. In this document, we clearly explain our return policy.
Return Conditions
- You may only register a return after you have physically received the item.
- Return shipping costs are entirely the responsibility of the customer, including international shipping fees.
- Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
- Trying on items is allowed, but wearing them is not permitted.
- Returning products that were intentionally ordered in multiple sizes with the intent to partially return them is not allowed.
Return Process
- Register your return via info@tracydavidcvancouver.com within 30 days of receiving the item.
- You will receive the return address of our supplier (located in China).
- You must return the item at your own expense, including any customs duties or shipping costs.
- We always recommend using a shipping method with tracking.
Refund
After the item has been received at the return address and its condition has been approved, the purchase amount will be refunded within 30 days via the original payment method.
Liability
- We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
- If an incorrect address is provided, this is the responsibility of the customer.
- Address errors must be reported within 24 hours of placing the order.
Contact
For questions about returns, please contact us at info@tracydavidcvancouver.com